Services - Technical support

Our technical support for your Topkapi applications

To assist you in the development and maintenance of your Topkapi SCADA applications, AREAL provides you with its technical support team. Our engineers answer your technical support requests on a daily basis.

AREAL: responsive and quality technical support

Our technical support team is made up of experienced engineers capable of resolving more than 90% of the problems submitted to it within 24 hours (working hours), or of proposing palliative solutions in more than 99% of cases within a maximum of 48 hours. Our technical support engineers are also involved in the development of the software in terms of specification, testing, documentation and training. Polyvalent, they are therefore experts in our Topkapi SCADA platform.


Around our technical support team, we offer a wide range of services: hotline support, on-site assistance, remote control of applications in accordance with cybersecurity rules if requested, etc. Our aim is to satisfy you and to offer you the best service in terms of responsiveness, availability and listening. Do not hesitate to contact us, your questions should not remain unanswered.


Would you like to contact AREAL technical support? 

  • By phone at +33 1 60 63 07 52 
  • By email at the following address: support@areal.fr
     

Don't forget to bring your license number indicated on your DVD, your protection key or directly in the software ("About" section). 
 

Members of our technical support team

Areal membre équipe
Cyril
Richer
Areal membre équipe
Quentin
Lejeune
Areal membre équipe
Olivier
Urruty
Areal membre équipe
Louanes
Ferhoune
Areal membre équipe
Christian
Foret
Areal membre équipe
Achraf
El Hadrami
Areal membre équipe
Nicolas
Bocos
Areal membre équipe
François
Thidet
Areal membre équipe
Véronique
Mercier
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